FAQ
Product & Quality
Are your shoes original?
Yes. FlyCleats does not sell fake or counterfeit shoes. Our products are OEM / deadstock shoes, meaning original unused pairs sourced from factory overstock, outlet surplus, excess inventory, or unreleased variants. These shoes are produced using the same materials, molds, and manufacturing standards as retail versions.
Some models may differ from widely released retail pairs due to regional variations, factory samples, or unreleased productions. This does not affect authenticity or performance.
We clearly mention the nature of OEM/deadstock products so customers can make an informed purchase before ordering.
Do you sell replica or fake shoes?
No, we do not sell low-quality replicas or fakes. Our shoes are OEM-made, ensuring top-notch quality at competitive prices. âś…
How do I choose the right size?
We recommend checking our size guide before placing your order. If unsure, feel free to contact us for assistance! đź“Źđź‘ź
Orders & Shipping
Which countries do you deliver to?
We deliver worldwide. Orders are shipped from our regional warehouses depending on product availability. From February 15 2026, Pakistan will have its own dedicated stock, allowing orders within Pakistan to be delivered within 48 hours.
When will I receive my order?
Orders are processed within 9 business days and delivered in 15 days on average (maximum 30 days). We strive for fast deliveries! 🚚📦
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS or Whatsapp. 📲✅
Payment & Returns
Do you offer Cash on Delivery (COD)?
Cash on Delivery is available only for Pakistan stock from February 15, 2026. For all worldwide orders, full prepayment is required before processing and shipment.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and other secure online payment options. đź’°âś…
Can I return or exchange my order?
We only accept returns for defective or incorrect items. If you receive the wrong product, contact us within 7 days for a replacement. 🔄📩
General
Do you offer bulk discounts?
Yes! If you’re interested in bulk purchases, contact us for special pricing and deals. 📦⚡
How can I contact FlyCleats?
You can reach us via WhatsApp, email, or our website’s contact form. We’re happy to assist you! đź“žđź’¬https://flycleats.com/contact/