At FlyCleats, we strive to deliver the highest quality football shoes to our customers. Please read our return and refund policy carefully before making a purchase.

No Return or Refund Policy

We do not offer returns or refunds unless the product you receive has a manufacturing defect or we have mistakenly sent you the wrong item (e.g., incorrect size, color, or model).

Conditions for Return and Refund

If there is a mistake or defect in the product:

1. You must notify us within 7 days of receiving the product.
2. The item must be unused, in its original packaging, and in the same condition as when it was received.
3. Proof of purchase (receipt or order number) and clear photos of the defect or error must be provided.

We will evaluate the issue, and if your claim is approved, we will proceed with the return or refund process.

Timeline

The return and refund process may take 30 to 40 days from the date your claim is approved. We appreciate your patience as we ensure a fair resolution.

Shipping Charges

For all returns:

• The customer is responsible for covering the return shipping charges.
• FlyCleats is not liable for any shipping delays or lost return parcels during transit.

Important Notes

• Products returned without prior approval will not be accepted.
• FlyCleats reserves the right to reject any return request if the product does not meet the conditions outlined above.

For assistance, please contact us at support@flycleats.com or visit http://flycleats.com.